Sparkling help and support
Most answers are one message away: ask the agent inside the app. For anything the agent can't solve, here is how to reach our team and how to tell real channels from copies.
Official Sparkling channels
| Channel | Address |
|---|---|
| Telegram app | @sparkling_trade_bot |
| Web app | app.sparkl.ing |
| Website | sparkl.ing |
| Feedback in Telegram | @sparkling_feedback_bot |
| [email protected] |
Anything else using the Sparkling name, including look-alike bots and apps in app stores, is not ours.
How to get help
- Ask the agent in the app, for example “why did my swap fail?” or “where is my deposit?”.
- Check the transaction on the blockchain explorer link shown in your history.
- Write to [email protected] with your account email and the transaction link, never your recovery phrase.
If you’re just getting started, our page on how to buy crypto walks through the first purchase.
What our team will never do
- Message you first in Telegram or by phone.
- Ask for your recovery phrase, login code or private keys.
- Ask you to send funds to “verify” or “unlock” your account.
- Promise returns or offer to trade on your behalf.
If something goes wrong
If you shared your login code or recovery phrase, export your funds to a new wallet you control at once and write to [email protected]. Because the wallet is self-custodial, we cannot reverse transactions or recover a lost phrase, but we can help you understand what happened. How we handle personal data is set out in our privacy policy.
Product questions and the full list of features are on the Sparkling home page.
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